Who uses SwiftLink™?

• Appliance Stores (both Retail & Service), Plumbers, Electronics, Heating, Ventilation and A/C, Music Stores, Hardware Stores, any Service Centers, and any company who needs an easy to use, Point of Sale, inventory control system.

What hardware do I need to automate my business or to be able to use SwiftLink™ to its fullest potential?

• Any new Pentium™ computer will be a great start for you, but click here to find out about the system requirements in detail.  

My current software is confusing and difficult.  How easy to use is SwiftLink™?

• We have designed SwiftLink™, so everything you need to use is in your face and easy to use.  We have staff on hand to answer your questions at any time.  Support doesn't end after you agree to use our software - in fact, we can't wait to help you succeed!  The website is also a source of information for you to use when questions arise.

We hand write all of our invoices, do you have an easy invoicing system?

• Our Point-of-Sale screen looks like an invoice, for ease of use & generates professional invoices on your letterhead or plain 8 1/2" x 11" paper.

I am forever searching my filing cabinets looking up Service history for all of my customers. Can the computer make it easier for me?

• What used to take hours looking for misplaced information, is now at your fingertips.  SwiftLink™ is specifically designed for the retail and service industry.  Service history is an important part of the software!

Does your software handle General Ledger and Accounts Payable?

• It is so good, the General Ledger is being updated automatically with each sale behind the scenes.  When you are ready to generate a report, the information is already there.

Does SwiftLink™ have Model Number lookup?

• For Appliance Servicer's, we offer over 100,000 model numbers with over 700,000 part numbers.

• For the Electronics industry, we offer over 50,000 model numbers with over 2 million part numbers.

How do I get technical assistance when I have questions?

• We have our own Support Team ready to assist you with any questions. The toll-free number to call is 800-794-3854. Software support is included with your monthly license fee.

How much does technical support cost?

• Top-notch technical support is included in  your monthly license fee.  There is an 800 # to call so you don't have to pay long distance charges, as well.  

How much is SwiftLink™?

• The SwiftLink™ Sales Team will help determine the very best solution for your company.  Costs begin as low as $49 per month for a Single-user Servicer license.  We have several optional solutions that are available including Appliance and Electronic Price Books.  If you opt to take advantage of options, your cost would be affected as well (and we're sure you'll find them extremely valuable!)

Can you convert our data?

• If you can get your data to an ASCII format, we usually can convert it into SwiftLink™ for a nominal fee.

How can SwiftLink™ help my service department?

• By simplifying your business. We create service tickets, finalize them with the parts used, and track customer history for as long as you want or need.

Can I keep an inventory with SwiftLink™?

• You can keep an inventory for anything you sell.  For shelved items, we even have fields for minimums and maximums which is helpful for restocking!  There are reports to support these features, too.

How does SwiftLink™ handle General Ledger?

• You have two options with the SwiftLink™ General Ledger: You can set the system to automatically update, or interface to, General Ledger; or you can manually post journal entries to the General Ledger. We recommend that you set the system to interface automatically.

Do you have Accounts Payable?

• Yes, and its interfaced with the General Ledger.

What kind of Invoices do I need to buy?

• None, our Point-of-Sale system will generate an invoice with your name and address on the top, on a blank 8 ½ by 11 piece of paper.

How does SwiftLink™ hand serialized inventory?

• Very simple, we will track every serial number with a model number. Our serial inventory system is the easiest to use and maintain.

How can you floor plan my appliances?

• With an easy to use floor planning system with many reports to show what was sold and which items need to be paid.

Does SwiftLink™ have a payroll module?

• No, we do not have a payroll system.  We strongly recommend that for a smaller business, this be outsourced to a company that specializes in this type of service; such as ADP or Paychex.  We believe that the time you would save is better spent making money for your business and you have a professional service maintaining professional records for you!

I sell compressors and serialized items, can they be tracked in inventory?

• Of course! Compressors can be tracked though the parts, items, SKU inventory, while serialized products have their own inventory system.

We spend SO much time preparing statements. How long will it take with SwiftLink™?

• Anywhere from 2 to 5 minutes. Professional statements come from a by-product of Point-of-Sale. And as you know, people will pay faster from a computerized statement, than a copy machine statement.

Is your system batch or real time?

• SwiftLink™ is a real time system. Every transaction that you do is calculated throughout the system. Your stock valuation and reports will change from hour to hour.

What reports do you have?

• We have hundreds of reports ranging from invoice register totals, sales analysis margins, zip code figures, inventory stocks, aging reports, technician reports, and profit & loss statements.

Do you sell the hardware to go with your software?

• Yes we do, this way you can have a turnkey system at a reasonable price. Click here to find out more.

Can you do estimates with SwiftLink™?

• You can generate estimates, right from the Point-of-Sale system. You can recall them at any time, make changes, and create a new estimate or turn the previous estimate into a sale.

Does your software have bar coding and scanning capabilities?

• We have bar coding at Point-of-Sale and the capability to download inventory from a special terminal for inputting inventory. (Parts, items, SKU #s or serialized).  Give our Sales Team a call at 800-794-3854 to find out more.

Can you print mailing labels?

• You can print 1, 2, or 3 up labels depending on the type of printer you have. You can even categorize your mailing list or choose a zip code range to send.

Can you dispatch technicians in your system?

• With ease. We also give you a calendar view of the month to help you see how many calls you have for each day.  You will not be able to live without this!

I have 6 technicians, can your system accommodate this size of a company?

• We can handle up to 100 technicians and truck stocks for inventory. If your business needs more, let us know.  We can customize this feature easily for you. 

I have two stores. Can your system accommodate this?

• Our software is multi-user.  Let us help you pick out the right hardware to make SwiftLink™ successful for you.  If you have questions on networking, please contact our Sales Team at 800-794-3854.

Do you handle sales tax for my city?

• SwiftLink™ can give you a breakdown of sales tax and non-taxable sales for any given period. We also separate county, city, and state taxes for you.

Can the software handle tax by line item?

• Sure, especially for farm item taxes.

My state does not tax labor, do SwiftLink™ handle this?

• Yes, the Wizard helps you set this up, before starting SwiftLink™.

My business keeps KITS in the inventory, can your system do this?

• You can make up any kit you want to sell, even choosing items from the three different inventories. You can even make your own margins or pricing for the kit.

I use flat rate pricing, can I continue to do this using SwiftLink™?

• You can create an inventory item or a Kit for anything you want and price it with a margin manager (or use your own pricing).

I have different pricing structures for my different types of customers (wholesale & retail, for example), can your software accommodate this?

• Absolutely! You have up to 4 different pricing levels per inventory item. Simply mark your customer column 1, 2, 3, or 4.

Do you have Point-of-Sale computers?

• Yes we do! Cash drawer, computer, monitor, and scanner in one simple computer, plus a VISA/MC receipt printer. Choose your own environment.  Contact our Sales Team for more information at 800-794-3854.  

What type of computer do you need to run this software?

• We recommend always having the latest and greatest; however, you should have at least have a "lower end" Pentium® or equivalent processor.  For further details visit our System Requirements page.

Can I buy the software?

• We market SwiftLink™ on a monthly license fee arrangement - we do not sell our software outright.  Call our Sales Team to find out more information on the costs at 800-794-3854.

Who are your competitors?

• Were not sure, but over 2000 customers would rather pay $49 or $69 a month, than $10,000, $20,000 or $40,000.

Who will I call for technical support?

• Our central offices, including our Support Team, is located in St. Louis, MO (centrally located between eastern & western time zones).  We have staff available from 7am - 7pm CST Monday through Friday and 8am - 12noon on Saturday.  To reach our Support Team simply call our TOLL FREE number at 800-794-3854.

What hours is your Support Team in the office?

• From 7:00 AM to 7:00 PM - Monday through Friday and from 8:00 AM to 12:00 (noon) on Saturday. (Central Time Zone).

What about after hours support?

• No problem, we are always on emergency stand-by status.  Of course, this is associated with a nominal fee.

How often do upgrades come out for the system?

• Every month we send out a new part pricing update on a diskette and two to three times a year and revisions or enhancement upgrades on a CD-ROM.

How much do the software upgrades cost?

• Nothing, they are part of your monthly license fee.

I work with lots of builders & contractors.  Does your software handle this type of business well?

• You can create as many quotes and estimates as you can type up. You can easily recall any quote to make changes or to turn it into an invoice. Our software was specifically designed for the service industry.  Any estimates can easily be converted to a sale!

What distributors will accept orders that are processed electronically through SwiftLink™?

• Right now, this feature is established with selected parts distributors. Call us for a list at 800-794-3854.

Does your system access Electronics?

• Yes, and with over 2 million electronic part numbers for pricing and research.

Do you have a Windows® version?

• Right now, SwiftLink™ runs very smoothly under Windows® 95 and 98. We are actively working on a Windows version. Please check back for news about a release date!

Do I have to pay more money for multiple computers in one location?

• Yes, the license fee for the multi-user Servicer is $69.00 a month. 

• The license fee for the multi-user Retailer is $99.00 a month.

• We can work with multiple locations with multiple users, also.  Please contact our Sales Team at 800-794-3854 for information. 

What’s the difference between the Servicer Solution and the Retail Solution?

• The Servicer Solution includes Model # Lookup, Parts Pricing, Inventory control, Purchasing, A/R, GL, & AP plus Reports.

• The Retail Dealer Solution adds Serial Inventory, Serial Reports, and Floor planning.